Find answers to common questions about our bags, ordering, and services.
Our bags are crafted from premium quality leather, heavy-duty canvas, and durable synthetic materials. Each product description specifies the exact material used. We source our materials to ensure longevity and style.
Yes! We deliver to all 77 districts across Nepal. Delivery within Kathmandu Valley typically takes 1-2 business days. For other cities and remote areas, delivery may take 3-7 business days depending on the location.
Currently, we primarily serve customers within Nepal. For international orders, please contact us directly at and we will arrange shipping on a case-by-case basis.
Absolutely! We offer customization services including choice of colors, sizes, and even adding your initials or company logos. Custom orders typically take 7-14 business days. Contact us for bulk corporate customization options.
We accept returns and exchanges within 7 days of delivery, provided the product is unused and in its original packaging. Customized items are non-returnable. Please refer to our Terms of Service for full details.
Yes, all our bags come with a minimum 1-year warranty covering manufacturing defects. Premium and travel bags carry a 2-year warranty. The warranty does not cover normal wear and tear or misuse.
We accept Cash on Delivery (COD) across Nepal, eSewa, Khalti, bank transfers, and major credit/debit cards. For bulk or corporate orders, we also offer invoice-based payment.
Yes! Our showroom is located at . You are welcome to visit us during business hours (Sunday - Friday, 10:00 AM - 7:00 PM NST). Saturday is a holiday.
Yes, we offer repair services for zippers, handles, straps, wheels, and more. You can bring your bag to our Kathmandu showroom or contact us to arrange a pickup within the valley.